Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Clock fire. Everything works. Water protection in the shower works. I'm waiting for the opening of the swimming season, I think everything will be all right. The store gives a 2-year warranty.
Super
Great watch, I recommend it to everyone!
Came with a delay, but we Russians can wait, thank you the watch is worth it, like it
Ordered kospet tank-2 watches. The package came quickly. Working hours, all functions work, except for one-the weather (both in the application and in the clock did not show the weather). Opened a dispute. The manufacturer helped to update the program, but this did not help. As a result, the store freely sent us a completely new packed watch. Well done! Serious and responsible store! I advise everyone. Husband does not part with the clock, very comfortable. Of course, the steps are considered a slight plus, and the blood pressure is not accurate, but this is not a medical attorney's device either. The weather is approximate, more to reality. By the clock you can call and answer calls, which is very convenient when your hands are busy or when somewhere in the forest you are reluctant to get the phone out of your pocket. And also you can listen to music or audio, the sound is loud, clean, you can adjust the volume.
So far everything is great! Thank you!
Delivery a little more than two weeks. The watch is great. I have been wearing it for a week and I am happy. The case, the strap is of excellent quality. The dial put the standard pre-installed and I like it. He counts the steps (how accurately X), The Pulse measures, the sleep time counts straight minute to minute, the music control is fire, I don't call from them, but determines the shows. (Sorry call sound can not be turned off) notifications shows, but not all applications can be added. Wanted to add a Twich to know when the streaks start at the right channels, but the Twich app cannot be added. Otherwise very satisfied with the purchase, I do not regret it at all. Seller Thank you!! Recommend!!!
Delivery 3 weeks, all whole and working. the store is respectable.
The product is fully as described, everything is well packed, the watch has arrived charged, the watch is just a cannon, it is well made, I recommend it!
Az óra rendben megérkezett. A leírásoknak megfelelően mń. Az órát kezelő androidos Kospet Fit alkalmazás kezdetlegs, semmit érő.
This watch is amazing. Great job
A wonderful, luxurious and powerful watch as in the description Shkar I recommend the store
Received the goods on the eleventh of March. Immediately replaced the native strap with the purchased bracelet. Complete with the watch was a protective glass, which I think is a very useful device. Since then I wear it. According to pressure, he is. The steps and distance count pretty accurately. There were no discrepancies in the definition of oxygenation with the finger tester. With my settings excellent autonomy: I put it on my hand on March 11, today March 26, with the factory charging there is 33% left. Before it was the Xiaomi M3 bracelet. That with my settings was enough for a week for a maximum of 8 days. I recommend both the product and the store.
Delivery as stated. All functions work, did not check the accuracy. For the sensors to work, you need to remove the sticker with the code on the back of the watch. Once the pedometer moved the number of steps to the next day three days in a row and continued to add the steps of the new day. Reloaded and for tomorrow the daily account went from scratch. The custom dial is not saved in the application. A couple of cuts formed on the bezel (the metal is soft). Otherwise normal. The charge is kept for three weeks at an easy load. Charge quickly, less than an hour.
Appearance of the device, material-5 stars. downloaded the application in a minute and connected it to a smartphone. In terms of functionality-I will add it later, so-as soon as I started using it. Also, when buying, pay attention-a protective glass for the screen is already included with the fitness bracelet, I consider ordering extra-there is no need, the complete glass is good and it went well with the sticker. Seller-thank you for the good product!!!
Good watch
Excellent!!!
It's super, just like I'm Light
Everything is great! The watch is good, I recommend it!
Super watch, robust and very beautiful, plus several features and resistant. I recommend this machine and the store.
Everything is super, the watch came quickly, very well packed.
Chic smart watch for that kind of money. Quality for 5 +, the body is not scratched anywhere, there are no jambs, the silicone bracelet is also in excellent condition. Came charged. Expectations were met on the 100%
Watch fire!!! Seller!!! Came in 2 weeks Protective glass included
Pros: 1. Excellent design, quality watch finishing material, excellent bright display; 2. Quality packaging; 2. The steps count accurately enough! Cons: 1. Is it strange that the back cover is attached with screws under the crank screwdriver, while in all reviews the screws under the sprocket-saving? 2. Bluetooth works at a distance of up to 3 meters, then communication with the phone is lost! 3. Pressure measurement-apparently for marketing, about nothing! 4. When improvements are required, there are many small jambs (you cannot remove fixed answers (answer quickly), the translation curve, there are dials, but there are many stupid ones; 5. Can't make the weather work on Xiaomi ....
Everything is great. The delivery is fast. Everything is tracked. Packed with dignity. The clock works. There are no complaints. Husband is satisfied.