Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is.perfect .... does everything it describe.. i am very happy ... store is tue best he always answer all questions and is very kind... Also delivery is very fast ... got it 5 working days faster than supposed to!!
Watch new arrival fast. Watch excellent. Recommend store this Watch excellent arrived before time. Recommend heat.
The functionality is good. Look stylish. I bought a steel bracelet in advance.
Everything came whole, without any Rummings. The watch is charged on the 92%. Everything works.
Super fast delivery to Japan only 4 days! Very beautiful product! Congratulations to the store
Everything is fine, delivered early. Cool clock)
Watch fire, the only thing I didn't like, there are no dials on the Russian and text messages like a semi-basement Chinese, can you really do better for this price ???!!!!!
You expect as usual more on you get what you ordered
The product arrived earlier and packed at the highest level the clock works perfectly. I recommend it to everyone.
The watch looks good, I haven't really used it yet. I hope they will add dials with updates, as time will tell. Before that he wore Huawei GT2. They reached Kazakhstan in 15 days.
All as described. Activity indicators are not worse than that of Samsung. compared two hours at once, on the left and right hand. The quality is super. Metal, the bracelet immediately changed to fabric, I don't just like silicone. Water is not allowed to pass. There are not enough displays, and I cannot overcome the problem of silent mode, so that when you call, the clock only vibrates.
So far, so good.
Look more expensive than they cost. The connection with the phone is kept well, the sensors also work well. Quality bright screen. Only the application after Zepp is very damp, and the watch has never disappointed
Great watch! Slightly overestimated by pressure measurement. Thank you!
Very good watch. Does everything it says it should do. Very robust. And fantastic battery life.
Everything, as in the description (here for each for certain needs), read carefully, there is no car dimming and GPS for example. Very comfortable, quality for its price, the native strap is not bad (you can additionally order different for this model). Were well packed, the package was delivered in perfect condition. I also liked that they keep the charge long enough. I didn't like it for sure that the contacts in the application from under the iOS are somehow clumsily transferred.
Arrival in 13 days from China to Algeria We're leaving a comment after the experiment.
perfect, really surprised about quality
This is not a smart watch, but a fitness bracelet in the shape of a watch, it is made very similar to Garmin Epix 2, the charge is kept for a long time, about 7-8% per day, the steps are not accurate, overestimate, the screen is good, bright, we will test further.
Great watch. Pulse, oxygen is measured accurately. Battery keep long. They can talk on Bluetooth. Sleep analysis is also good. Performance with a bang. Neither water nor dust is afraid.
Good, good product. Who needs not expensive, but practical smart watch, I recommend paying attention.
Everything is OK, the packaging is not crushed, wrapped in a pimple. The bracelet-fastenings to the watch are, as if for me, flimsy and a bit of the bracelet material. The pulse was measured normally to be pressed to the hand.
Very good watch for cost benefit. Very beautiful TB. Negative points: in the exercise function the functions are limited to the activity time and music control, there is no way to time the interval between series or see the hours, something very negative for a watch. Other than that is an excellent device. I compared the measurements with other devices and the results were very faithful.
Thank you Watch arrived very quickly in SSB sent 1.02. at the Post Office I took 02/14/23 hours, just a wonderful one immediately connected to the phone, the watch corresponds to the description. The store quickly asked him to put the protective glass on the message because he forgot to order it to which the seller sent it to me with the watch for free and I recommend the product thanks to the seller
Quality product, love it Delivery in less than a month