Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty good it's a bracelet that is correct
Wiglyadayuyt neymovirno Garno.
Watch very much. Let's see how they show themselves in the sock. The delivery is fast, I recommend the store.
beautiful watch, had to remove some links to get it to fit but it's lovely.
It is beautiful, I like it I will offer my husband on his birthday, just it took time to arrive
nice watch arrives quickly
I liked the watch. Faithfully follows the description of the site, it is worth mentioning that it arrived ahead of schedule. Congratulations to the store.
Arrived in 20 days, fast by the way, well packed in bubble wrap. Beautiful watch, great device well built, arrived exactly as in the description, super recommend the product and the store.☺️
Fantastic watch Super recommend
Order was received on time, record shipping time of 2 weeks to Zimbabwe. I was impressed. Beautiful product.
The watch is as described, it seems of good quality, just need to be tested to see how it is.
Excellent I liked
Clock arrived perfect, only the packaging that arrived open. It is not new how products are poorly packed by AliExpress stores. But, it's okay.
good
Arrived HJ well before the scheduled date, and beautiful very pleasant and draws attention a lot.
it good as it comes meet all my requirements for telling time.
Too Beautiful I am happy with my delivery thank you.
Well, it was too big for me but it comes with a tool to remove links.
Very nice watch works perfectly Curren is a very good brand reliable silent watch quality is there this is my 3rd cursen I bought my 1st 3 years ago and still functional, modern and punctual look I recommend thank you to the store
It is just what I expected, exactly like in the photos, I liked it a lot, I arrive earlier than expected, I recommend it
Very beautiful watch, same in the ad, everything came in order
Very beautiful watch sorry it did not come in the color I chose. I requested Golden White and sent bronze White.
very smart watch ⌚
Very happy with the purchase, it looks great, it has a small slack that with a higher quality watch it would not happen but for the price it is unbeatable
My boyfriend loved the watch a lot. Great quality for such a low price