Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful watches, took on a gift really liked look good, metal Good, the fastener is strong did not immediately understand how to open, the clock goes exactly, in general everything is ok!! The store is well received, attentive, successful and prosperous. Recommend!!!⭐⭐⭐⭐⭐
I liked it very much, it seemed more in the photo, but they came-ideal. Brother said that in appearance the cost from 4000 to 10000 UAH) is happy, I recommend, go, quality.
envio rápido, produto bem embalado muito bonito.
Часы огнище! Я в восторге
Looks good. The battery was installed. Time's out. At this stage work. In the kit there was a thin seam to reduce the bracelet.
Watches of excellent quality! Just fire! I liked it very much!
Shipping was super fast i really recommend
A good quality watch. We are very satisfied with this product. I recommend it
Very good
Beautiful watch great quality, all right and well packed, was professional. The pictures not so cool, very dark here at home, but the watch is great
Well packed, quality is good, look very good, suggest to buy
Wife squeaked with joy, the quality is higher than expected even
very beautiful watch..arrived on time too.. tho I'm still learning how to adjust the chain to suit my wrist.
I love it, it came fast and it has a good well-protected packaging, thanks for the gift. Recommend
Super fast delivery and very cute
The clock is cool, reached quickly one parcel with other orders. All the Strass in place, attached a screwdriver to remove the links. As many wrote the clasp is not comfortable from the word at all, apparently you need to get used to it. Time shows correctly. The store sent immediately after payment. Peter got there in two weeks. Packed was not bad, but the glass fell off when unpacked. Of course I'm upset about this fact. Wrote to the seller, reacted quickly. Got some money back. Therefore, the stars did not shoot. To the seller of prosperity.
Is like in the picture. Hope you don't exchanges. Arrived after 15 days and not 10. There was a tribute. Thank you.
I really liked the watch, they are very beautiful, stylish, neat. well packed, no complaints, came even before the deadline, but should only have reached in January.
Watch, small size, look beautiful, modest, feminine. Diamonds located on the edge shine in the light, the clock in good, working condition, go. The bracelet is neat, looks quality. the watch is small more suitable for young girls, young girls. Of the minuses that are packed in a regular package. Without any documents. In general, the purchase is satisfied. Recommend.
it to 2weeks and a half to arrive to lithuania,packaking was alright,quality for this price is very good,recommend
This is the third buy this store watch very good is beautiful arrived fast is also congratulated the AliExpress and the seller
The product arrived in excellent condition
My daughter loved the watch and bracelet. It came with the "key" to adjust the strap and was super easy. Good quality and delivery was very fast.
Perfect!! Thank you very much to the store, top quality and beautiful.
Nice watch. I love it. Thank you.