Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping to Macedonia only 16 days
Beautiful watches, really liked
One-year-old garniy, for the reviews of yakisniy, the friend is pre-war!
thank you, its beautiful
I like it
I love it, she's very beautiful. It is waterproof, no need to remove it for everyday stains.
During transportation, the goods were not damaged. The quality of the watch is good, they came in a box, they lie comfortably on the hand. The strap at the watch did not reduce. The store and the watch recommend.
Cool watch! For such a price... Fast shipping.
They are awesome beautiful, came in a protective film from scratches, in a box.
Great watch
The gold tone feels more pink gold than actual gold, but it’s a good watch.
Blue watches did not really like, gold gives Pink, plus in them a clasp. And Gray super-take it, you will not regret it!! Delivery from RF-9 days to Kaliningrad via DPD (Ozon delivery point). The store is willing to answer all questions. Delivery from China-Mail of Russia, days 12 went.
Top product, not had time take photo, my client loved.
Very nice and elegant watch, the extendable comes long and brooch is very safe, arrived in excellent conditions very protected, I highly recommend it. He arrived long before the estimate.
The dial is lighter than in the photo, almost like white. It's okay, it's ticking. Almost 2 months delivery to St. Petersburg
Nice watch! Delivery in a week. There is a watch too with a Japanese mechanism, but only with a leather strap, one year later it came into disrepair. The spare also served for about a year. So I ordered with a bracelet.
The watch is very high quality! Beautiful, neat! Delivery of a week from a warehouse in Russia to Pyaterochka.
Beautiful, work, but the clasp is very flimsy, if it gets behind clothes, unfastened. and the strap begins to darken.
Very cool watches, though long disassembled how to rearrange the lock on the strap, for its price is justified!)
Since the beginning there was a suspicion that they would not be able to meet by the deadline, there was some jamming when sending, in the end it came 4 days earlier, in 4.
Watch, just lovely, cool, look at the hand super. Thank you for the quality goods and fast delivery
Beautiful watch, look expensive. I recommend
ameii
Отличные часы! Удобрый браслет и стильный внешний вид! Очень довольна покупкой
Watch very beautiful Perfect Thank you store…