Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice watch honest store fast delivery
Conform to the description, very nice watch.Stainless Steel Material. The quality is very good.I like Green color very much. Well package and fast shipping . I recommend this store that I would follow for other purchases.
Everything Okay!
The watch is very nice, the color is just like He appreciates in the images; However it is smaller than I thought and looks very good on a woman's wrist. I preferred to give it to my wife.
Muy bien
In the live were much less than in the photo, but performed qualitatively and the strap is cool. Here is a clasp of some kind. But in general I recommend
Watch the pretty and quality is good. Shipping is fast. Thank you very much.
Beautiful watch. Great and amazing quality.Stainless Steel body .comfortable rubber strap .Good machine made in japan .functional small dial . Worth every penny. Very fast delivery. This is my second specht&sohne watch
Spectacular watch, fast shipping. Thanks Seller.
excellent quality nice watch
oh amazing -very nice watch very good quality .i buy from aliexpress and can highly recommend this supplier
I sincerely loved it, it´s a 100% stainless steel piece greatly exceeded my expectations;I like SPECHT&SOHNE logo. Very happy with my new watch.
The watch is very beautiful, the quality is good. Fast transport.
Watch beautiful and good quality. Rapid Transport
Product received and good communication with store.a very beautiful watch for the price.it worth 200$ .Steel materil ,good quality strap .I recommend it
It's been a couple of weeks. Quality is excellent
Fast delivery. Nice watch for the price of it.small dial is working ,chronograph is great, good finishing and a great homage.
The watch arrived well packed, without damage, the watch is of excellent quality as described on the page, it has a good finish, it works correctly,not too big / no too small ,it fits my wrist well . the product arrived in time