Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Practical but does not hold much in terms of battery. On average 2 days using very little
Excellent product and an excellent salesman and I recommend a store on the efforts and was fast in shipping Item Thank you so much
Arrived quickly! Thank you very much for the store! But connect to the watch can't app requires another region feeling that it's not a global version but a Chinese one!!!
Great, very good.
Excellent watch, the battery is already for 8 days I have not submerged it yet
The product is very nice but the customs cost is very high carrying this cost add to the shipping costs
Normal clock. Of the minuses: every time after disconnecting from the phone, you need to re-synchronize the contacts. And so normal, the son is satisfied for 9 years.
At the moment I received everything well my product as it is in the description, I will test it and I will give my expectations
The watch is good. Satisfied with the purchase. Not satisfied with the work of the store. Didn't want to sell on sale, but I still push the payment at a discount. The store does not answer questions at all and the shipment was long. Shipped a week and came a week later.
The goods arrived late. Dissatisfied with the quality, the charge keeps less than a day, instead of the promised 6 days. G... but. do not recommend. I'll return it.
Constantly flies Bluetooth
The clock is normal watch shell and applications are damp.
Great quality!
Came within two weeks +/-. The watch is bright, AMOLED in one word. the Russian letters are a little clunky. I didn't like the Bluetooth pairing with the body. Poco X3 Pro. Maybe after the update will work better. You can talk, the sound is acceptable but not loud, you can hear well when they speak from the phone. messages come and messengers. only for some reason the phone's contacts are not synchronized. When they call one number is displayed. if you add (up to 8 contacts to the phone itself) it seems, but it seems to me this is a glitch. Took 11.11 for 3200Phones
Began to study, you need a watch to track the parameters. The choice fell on the mibro. So far the first day, but already satisfied. Came with damaged packaging. The feeling that they were aiming right at the clock. It's good that it didn't work out. We will continue to use it.
The clock met all expectations. Only the post of Russia let down specifically! Stylish, everything on the screen, the interlocutor is audible loudly and clearly when talking from the clock! The efficiency of the store is above all praise, sent, passed customs in 3 days. But the post office of Russia is very bad!!! It's just a nightmare and horror!!! Delivery upon arrival in the Russian government took almost 2 weeks. Threw from one grade point to another. Terrible work of the post office of Russia!!! As a result, I waited almost a month. Cost for 3500 rubles. Super watch!
Good quality. All as described.
Very interesting watch For my money just fine I liked the quality very much Seller sent very quickly recommend
Excellent, came without damage. Spare strap as a gift. Thanks store
Very interesting watch, I like it. The store is super!
The packaging is great, very beautiful, as long as everything works. Order was viewed! Came in 3 weeks to the Kaliningrad region.
Great watch, packed in inflatable bag, whole and working.
All OK, watch for the price is super. A little ugly Russian text, low screen resolution, all the declared functions work. The microphone is rather weak, but this is all water protection, of course it is better not to swim with them.
I loved it! Has everything I needed, practical, easy to set up and excellent cost/benefit.
Won for coins, the watch never arrived, somewhere they lost it, and the yuh with them. The main thing is that Putin will be lost