Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very quickly is very beautiful recommend.
Note 10, very attentive perfect goods arrived in perfect condition and very fast, advise everyone.
Show my loveBirthday gift!!!
The watch is perfect every function works wonderfully. I had no problem connecting it to the app. The instructions were very clear and accurate. Will order again. Thank you.
Product arrived within the deadline set to my country Peru, urban Express mail is crap, much delayed. The product is just like the picture, my wife is happy with the gift, I recommend to the tie da and I recommend the store. Thank you salesman.
This watch surprised me more, it is extremely beautiful and fully polished, his screen the amount paid super worth it, paid 127 with 5 bracelets and as a chance to be taxed in watch is almost nil, worth more, It is simple and I loved settings, the app used is the fit, good move, buy you guys will love guys, more perfect, the battery lasts quite TBM and am evaluating more to talk more later goodbye and arrived in 10 days, Very fast for Piauí!!!
Product arrived super fast, all right. Very good and beautiful watch
Delivery about a month, corresponds to the description, quality assembly, later I will add a review
Arrived all OK without damaging the boxes recommend the store to mention that sent very fast.
Product received and checked. Congratulations to store official colmi by the quality of their products.
Order arrived with a good time, very beautiful watch, arrived with good time, box arrived in good condition. Recommend!!!
Excellent smartwatch, well end up battery good and excellent functions.
Chasi arrived at 68% recharges. 3 The Phone ended without problems. All description of the functions of pratyut.
The watch is very beautiful received already a week and the battery is not over yet. The operating system is very good and the app TBM is very well done.
The product just passed to my hand 14 days also arrived without error seamlessly thank you very much
Very fast delivery product well packaged and intact, exactly in accordance with the description, I highly recommend the store and product
It came faster than normal and everything came in good condition, in what I 've tried it works very well
Great. Took three. The black and two silver. Very good, beautiful and elegant. Worth Djailson, Guarujá SP
It looks that is of superb quality, came before the date that said that would Thanks to the store
The colmi has the best smartwatch input.
Watch excellent quality absurd value we pay!
Good product, packaging arrived intact, but the application of fit leaves much to be desired, and the monitor not work right, otherwise worth the price.
Has much to talk brand colmi always, top quality!
Looks bought two gold and black, so far not regretted, very satisfied with the finish, all functions tested working connect with Android and iOS very well, not only did exercises to test, but found very good so far, arrived with 70% battery charged, And HJ after two days yet 28% battery, so believe that pass the "up to 5 days cargo" Yes, test the water resistance and not damaged (am hairdressing and washed several hairs along the day without worry about wet)
Excellent product, very beautiful, very fast resale