Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipment on time. Very nice clock with three straps to choose your favorite. Very satisfied. We'll see the duration in time
The product was received before the stipulated time. The product came in good shape. Used it a while now. great performance.
Is worth it nice, slim work great
Excelente
Only had it a couple of days but I must say I love it.
Excellent clock fast delivery Just a pity that the opposite male
I received a different color but it is worth the equipment, it arrived very quickly, also the model is different from the one shown in the photos to take it into account
As described ... the watch connects to the app seamlessly. The app looks better than expected. The watch is chunky but not heavy, has a good screen size, with good resolution.
Very good and I arrive on time, I love it
I'm a security officer and I do walk long distance on duty this watch is perfect for all my needs good item
Excellent Product very empty the watch and compliance with the product delivery and excellent quality and recommended service
It is the second I buy, I hope I get the same result as the previous one. In the absence of trying because it is A gift
Arrived after Father’s Day but let’s hope my husband still loves this watch. Let’s hope it works with his iPhone
Good watch, if you use it, the battery runs out quickly.
beautiful piece would buy again works perfectly has multiple wristbands got heavyweight to it basically a plug and play
Very nice and functional watch. Very easy to set up and is well worth the price paid. Very happy with my purchase.
Good quality, I have summer delivered within the specified time, the watch is well packed and above all well protected, I really recommend without hesitation, no problem so far after 2 weeks of use, I hope that in time it will not lose power on the battery side...
Very good for the price, looks good.
just as advertised. totally satisfied.
I loved it worth it
This order has been delivered, Thank you.
It is very beautiful. It has a lot of quality for me is what I want
Very well on receipt, on time, special quality, meet expectations, very good functions and in process.
Hi I received the Smart Watch, it is very beautiful and it is very good quality, same, now to use it and see its durability works very well, you still have several dials to choose, arrived quite quickly for what is chili🇨🇱Well I can only thank the seller for the shipping, very warm regards from Chile🇨🇱
My husband is very well pleased with it. Worth noting that the metal band fits, but not comfortably to my husband.