Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
within deliver period received . recommended store
It's what I expected, it looks firm and tough
Sleek design. Just like photo. I just have to understand how to work the card holder.
Beautiful and stylish wallet, however is small was not made to carry document, much less document Brazilian.
Product quality is good, i have only one problem, there is no magnet between leather and aluminyum card holder part. but it is not problem. Thank you so much store.
Everything amazing. Shipping was fast and quality is good.
אחלה wallet, very high quality and powerful but no place to over 8 cards and it bit Basa, but in large אחלה thing
Smaller so many card put around the terrific design wholesale pretty Four write wrong LL
Sweet once and the same description and Jat exactly the same required, but the card is a lot possible to bear all
The description is very accurate. The product is of high quality, the cards do not fall out, it looks neat and compact. Although the inscription does not correspond to the format from the description, tk. the color is dark instead of white and the inscription is at the bottom in the center, and not in the lower right corner, nevertheless it suits me.
good quality small size as described my name printed nicely
CAN I GIVE MORE THAN 5 STARS OMG!!!! BEST PRODUCT OF ALIEXPRESS! Love itttt
Well product, very comfortable small looks good finish, now we'll see how to use it and how wear goes. The only thing is that it stays open when it's totally full but that's because that's the way it is. I saw others in the same store that shouldn't have that problem.
Great wallet, yet am testing, however, already loved right away!
arrived earlier than expected. item is really good and compact! thank you
Article such as the image of referwncia, but I arrive scratched
Absolutely recommend! Good quality, shipped to finland. Works fantastic and the chosable text is all correct. 5/5
The product is as this description but not like my buy,, should have chosen a better product, not have space for CNH nor ballots, not looked at these requirements.
Very good. I thought it was the largest Shui but a good, light and quality
Just what I wanted 100% recommended
The product corresponds to the description. Fast shipping. Seller recommend.
ottimo
This beautiful same as the ones in the photo and arrived in two weeks
Very beautiful! Without defects, the way specifications on site, and was delivered very early.
The portfolio is beautiful no communication with the store and well he answers