Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Long waiting to Latvia! The product itself, right
Thank you very much fast delivery and good quality
A good product I recommend encountered some problems when entering Morocco, especially in tracking but the store did the duty and product worth buying, saves the cards well and safe. Unlike the leather purses in which the cards are broken, so this product is good and the seller deals well.
Thank you. Got it all. I order the second time. Quality at altitude. Seller recommend.
Good quality . Came in about 2.5 weeks
Exactly as in the pictures. Compact and quality for the price. Works as in the video. 15 days delivery.
Cool thing.
beautiful, looks quality and affordable. fully recommended. thank you very much store.
All as in the description, but in reality (the photo is not visible) the color is not quite golden for me, but the admixture is yellow with a touch of orange, but.
Quality product, I recommend this store. Fast shipping.
How it is described
All as in the picture, and delivery for 2 weeks...
Goods came thank you At first I was afraid that it does not jump well, but you just need to press harder and then it will be hard to fly out Thanks
Goods may be different store shipped quick data no original Courier not zip shoes made by the US Post Office postal moving speed is very late. Domestic Arrival fast data domestic clearance after moving in a month the amount took. Shipping is by postbox incoming is frequently check the system and product is a lightweight card wholesale tight fixed pig good data storage is one-touch button press snap back coming out of the way a line did know the bottom lever leather pull push in the this dish with whatever bad but not with lever pull when spring retail the dents luxury can run lightly shameful it will sound to but use only saw it laying the business is pretty decent quality. Total shipping time is basic a month or so thought would be. Usually Alibaba products within weeks received by David double end Courier format, not mailing method Diamond painting too lengthened the force has four. What gun Korea system problem this is what the seller point de at random
good for the price...held 7 cards but it needs to have a clip or flip cover to make sure cards don't fall out. the button at bottom pushes them up ok.
It arrived before the. Date and very nice presentation! I don't use it yet but it looks good
I come in good condition and sooner than I expected. Very useful and well packaged
It came in a United Parcel quickly, it works, I will use
okee,oky
The parcel came in three weeks, packed in carton and plastic bag. The holder for plastic cards is made of anodized aluminum. The side pocket is small, only a couple of bills are folded three times. Cards hold well behind the edges and, if necessary, are extended with a lever.
Arrived earlier than expected, and meets with foremost promised, very good furniture product.
Funny little thing. I liked it. Buy.
Arrived in good furniture state, delayed, But arrived same as the photo.
I arrive long before the delivery date and in good condition
Very good product. Works pretty well and matches the description.