Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the parcel. I really want to say thank you. Advise
Good product, maybe too big but it looks excellent quality
Like nothing, but it looks cheap, so I will sell.
It has been well received by the recipient. All very happy.
Beautiful and polished wallet!!
The great.
finally found a good wallet. pleased with the wallet, exactly as promised by the store, compact but with lots of space, well Taylored, plenty of space for money, many slots for cards and documents.
I liked the purse. Soft skin of good dressing. Sewing is excellent. Happy at 100%. One in one, as in advertising photos, did not even take pictures of his. To the store-thank you, honest 5 stars and wishes for success in business and in life
Piper I am pleased at!
Great quality product, recommend the store, delivery super fast
Very good, just thought was slightly higher input documents, but works perfectly
Very good attire and a careful attention is recommended that everyone who conpral one of this wallet that swallows it without fear is very good a and resivi the in vio den mediato
Very good purse. It is a pity that there is no department for small things, but they knew that they ordered.
Very convenient purse is qualitatively made, many thanks for the fast delivery to the Sverdlovsk region.
Excellent wallet, leather (checked under fire). Delivery is quite fast, in RB 2.5 weeks. Packed charming.
I came quickly. Smells like skin. Thin, beautiful purse. Excellent at first glance.
Order is satisfied thanks to the store buy very fast delivery
It has arrived quite quickly and Good finish
Net skin arrived within 23 days
Good material, for me is too big
Very good wallet.No place for coins.. Πολύ καλό πορτοφόλι.Δεν έχει θήκη για κέρματα..
I received the product I was very pleased thank you very much good works.
Super
Wallet very beautiful, arrived in 20 days, quite liked!
Excellent product, I highly recommend the product and the store.