Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not know the store but fell, arrived within, can buy without fear the company is excellence, and their products are excellent quality.
Look! That quality is this huh? It is this? Watch mogul is it!!! Definitely buy new future. Bought to experience the quality and see that is unbeatable. A suggestion that would do to stores of naviforce for forwarding company that manufactures. The pin arrangement could be one that comes with the watches brand nibosi. But if they can't at least make a box that give to accommodate these items setting bracelet together. Would be much better. Anyway, very grateful. Ordered with box, because the presentation is much better and found in some buy future. Hopefully soon.
Very fast store good
100% functional!
Amazing watch! High quality, as usual. Naviforce is top brand! The best in this price range! Everything is functional. The watch is masculine, heavy, metallic. The strap is great, complements the watch. It came well packed, in an envelope with all the original accessories. Not damaged. I bought this watch on 11.11, it arrived in one month. The store is great, very good communication! Thanks seller! 5*
AS's description
Very good product embaladinho, excellent quality
Excellent store came very well packed. Back to new shopping!
Like pesadinho, beautiful came right
Product Rapidão, but without the pointer Q is the button blue, come with blue was to be golden, recommend top!
Show beautiful watch me supreendir quality fast delivery good money satisfied I recommend this store and this store OBG for gift⭐⭐⭐⭐⭐
Top Product well packed, recommend the store product reliable.
Very nice. This is what I was expecting. It was just a little bit difficult to shorten the band but everything good
Excellent product.
Excellent watch. Super fast delivery. Very good quality. I'll compare again, recommend the store.
The watch is just super, I'm very pleased with the purchase.!!!
In principle very well, it looks very good. I will comment later on as it goes. Fast shipping in 2 days at home. Recommended
. great watch. very nice shape. I took a shower with it and it survived.
The watch is spectacular, appearance and feel something expensive hope it lasts as another naviforce Q I had, the first impression is praise
Loved really beautiful has thing yet not know for serving product quality
Excellent and perfect. As always, naviforce delivering promises!!!
Bom
It is very good quality and good goods.
Very elegant, excellent is as I expected greetings
Product arrived within that usually arrives, but really is pretty good…