Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, the clock came quickly in Bashkortostan, partially tracked, the clock is cool, beautiful, thank you
Glass already came broken product and more good came broken!
Quick and good, keep an eye on the batteries
OK
Very beautiful
I liked, big numbers, illumination.
Посылка пришла очень быстро. Часы работают.
It came quickly, the goods are good, I recommend the store.
Thank you.
Только получив понял, что качество не очень.
It's fine. Got safe and sound. They were packed in a regular soft bag and a navel. The watch is quite large. All as usual, time, date, Day, stopwatch and alarm clock. In general, ordinary watches, catorovye show time, and not the Caspian on the hand, the catorovy need also to charge every day. Karoche, as they say, is an amateur. And the quality for its price, doboli is not even bad. Who likes this design and suits you can safely order. But in my opinion there is one small minusik, the strap is a little firm, I would like a little softer, it would be much more convenient.
Delivery 2 weeks. The goods are completely satisfied.
Delivery two weeks together with other orders in one parcel. Ordered black color, sent Golden with small scratches on the case. By functional all the rules, but healthy pancake. For 367 rubles will come.
OK priishov.
Cool watches, I advise!
Nice
It was an excellent purchase.
NICE ,VERY HAPPY.
Watch fire for your money. Huge, many times more than they seem in the photo.
Fast. Delivery to Rostov-on-Don two weeks. Track tracked.
The clock is the same as in the description. I wanted to write it out for a long time, and then it was lucky to order at a discount. the store did not have to communicate not The parcel went less than a month with good tracking, for which 9 to the seller is a separate thanks. five stars and good sales.
V V V fast shipping. Good quality.. Superb store
The only thing I 'd like you to improve on this watch is the adjustment buttons are very sensitive and then press them with your wrist
Very good!!
Good good quality enjoyed arrived at the right time