Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool watches, cool looks, I hope to last a long time
Часы приехали за 12 дней до Белгорода.Получала посылку в Пятерочке. Упакованы были в два пупырчатых пакета и в два обычных пакета. Пришло все в целости . Механизм рабочий. Единственно я заказывала с синим экраном , а пришло с золотым экраном. Оценку не стала снижать , т к часы понравились.
This is the best of all. it's amazing it's exceeded my expectations
People are garnies! For good for 1 hvilina forward... For mehaniki is OK.
Check Oi frankly and form a masterpiece
Work but start the Nada Rach in two days
The watch is beautiful and works phenomenal. The only problem is that the shipment was delayed 7 days.
Cool watches, definitely worth their money, at the same time, look more expensive. Delivery days ten, when opened packaging, found that go!
Beautiful watch such as offered very good packing and super fast shipping I recommend this shop. I wish all the stores were to if
On the photo is a golden background of the dial, in fact is dark. I'll leave it, but it was a gift, I would like to receive what you order. Thank you. The watch goes, perfectly packed, except for the color of the dial, everyone is happy. The watch is heavy, brutal, for a man's big hand just. I didn't have to wait long. Everything is fast and on time.
جيدا جدا
great looking watch and as described, great value for money
Хорошие часы, именно такие и хотел- в ретро стиле, стим панк. Отличное исполнение, металлический корпус, на ощупь очень приятный, стекло довольно толстое, стильно смотрятся, удобно на руке сидят, качество изготовления отличное! Механика! Только ремешок, конечно, подкачал! К этим часам лучше всего подошёл бы ремешок из грубой и толстой натуральной кожи, а этот из тонкого кожзама, ни о чём, вообще. Придётся самому сделать какой надо. Продавец молодец, отправил быстро, доставка в МО быстрая, упакованы были очень ненадёжно- в пупырку и пакетик, это очень рискованно для часов.
Thank you I'm fine
Came in good condition and looks good ️
Armband is a bit long, had to punch new holes but for its price, the watch is incredible, came very quick to germany, satisfied
Fast shipping and good and elegant watch
Great watch! All the details are done neatly, everything works, the time shows accurate, do not lag behind. Because of the small wrist had to make an additional hole in the strap. I'm delighted!
Excellent thank you very much I am delayed to arrive by customs issue already but it is beautiful and will be at ease thanks very much
very good the shipment was fast and i love the watch
Received the goods well before time, a great watch in perfect condition. .. Recommend buying, a great gift ..
melhor do que eu imaginava. mto bom
To the store Thank you sent quickly, came tozh quickly even earlier than was predicted, Thank you very much, clock fire
exelente calidad
highly recommend product and store quick delivery I'm loving it