Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived very early than I expected so well packed as undamaged quality I could not try more but good looks is good according to the price thanks to store
The order came quickly, packed well. very light, for me so very comfortable, satisfied.
Delivery three weeks, everything is fine, with the store did not communicate
It came in 3 weeks. Packed very well. the quality of the goods is average. But for this money norms
Excellent, just like. It is relatively firm for the use one needs, i arrive before time.!
Everything corresponds to the description.
Very beautiful. Delivery on time. Easily adjustable. Thank You!
Everything ok, though the package has taken two weeks to arrive.
All the rules. It came quickly.
Very nice and arrived quickly, i recommend 100%
Sent quickly. The parcel came to three weeks somewhere. everything are good
They look very cool and expensive.
Super quality. Super supplier. Recommend fast one week. Beautifully packaged. Highly recommend
very beautiful and arrived in perfect condition
One of the best items bought in AliExpress, excellent quality fantastic. Honest store and promise buy more due to high quality and price quite appealing
A really nice porduct. It awakens the feeling of quality.
Excellent quality! Fast shipping! The second time i order from this store
Everything is exactly as indicated, was satisfied))
Article as described. Very good packaging, fast shipping. I am satisfied with the product.
well wrapped
Everything corresponds to the description.
Very satisfied with the order. Everything corresponds to the description. The store is sociable, i recommend. I ordered already 2 times. Everything is fine
Product excellent quality, very beautiful, rugged, delivery super fast and all with transparency.
The porduct great quality and workmanship, very top, arrived within one week
thanks .the product arrive very quickly