Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C twist tree pretty quality as great
Arrived on time and the wallet and identical to AD, and functional for output, pro the day not know
It's pretty. The engraving is nice and very well done. It's a little thick for me, we can put a lot of cards in it. See the pictures. I would have liked a flap to close the card holder.
Wallet beautiful!! The material is great, and the store was super fast in posting and attentive as fixing the name on the product. My only suggestion to improve the product would put a magnet to fix the back. Rest is perfect.
Good quality product. Fast delivery. Met my expectations. Original CNH could adjust without plastic her.
Very good quality. Highly recommended!
All right, they charged 2 thousand pesos of tax in customs Colombia
Excellent product.
This is supposed to be RFID shielded but they sent a separate RFID pouch along with the wallet. I can only assume the wallet is not RFID shielded. That said, it is a pretty nice wallet. I had my name added to mine.
Wallet exactly as described in AD. Good quality, excellent size for what I wanted, is quite compact, fit 6 cards. Being small not recommend for who walks with bill because the space is very little to store quantity, ideal for those who prefer to use card. The space for CNH is also very small but accommodates quietly.
Excellent. Exactly as described and great quality. Super satisfied.
High quality product, engraved and delivered in less than 10 working days! Amazing
Looks really good and good Quality
Beautiful and stylish. But is small for documents is money, here for the Brazil had to be a little bigger
Simple, practical and portable super .... Surprised me
I ordered my husband he liked 6 cards. Delivery is very fast
Okey Okey recommended. Cash lot Ian comes with time can give those seemed...
Sweet Sweet MRA I liked the size and take many cards, photographed size compared to the passport
Excellent product quality and delivery was very fast.
She's a girl but she's good. I wish I had a little insurance to keep it from opening. Mexican bills are bigger than the wallet, so it doesn't fit many. It doesn't fit most cards either. However it is a nice wallet and its quality is really good too. He arrived in 14 days in Mexico.
Arrived fast and the product is equal to the description Quality material and workmanship
Exactly what you expect, is very compact
The name
Very beautiful!! As description… arrived quickly!!
I love it. Arrived in record time. High quality material. Genuine. Fully satisfy customer.