Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality and personalization was perfect! Arrived in a good amount of time!
It is very convenient to deliver cards. In general, all class except for one moment-paper money will not fit a lot (in principle, like not very much). But as for me it's just a card theme. And if also Protection is working (how to check I do not know), then 5 +. thanks
Same as video and pictures. Like an elite cards wallet. High Quality. And feel so smooth in my hand. Everything is okay and perfect. I recommend to you all. Thank you store
thank you perfect just as it said
Top is the second I order and not disappointed!
Nice wallet, very neat, easy to pull the little lever underneath and then all the cards slide up. No fumbling and trying to prize cards out of my old wallet while shop assistants wait and wait. There is space for 14 cards in the wallet. You may get more or less cards in the wallet depending on how thick or thin your cards are. I got 6 in each slider and 2 more in the back. Easy to store paper money. For the cost of the wallet it is a bargain. Very fast delivery. Reliable vendor, thank you.
As described. Would recommend this store. Fast shipping and good product!
All right, but it's very tight.
Ottimo
Excellent material! Cool product!
The wallet is good quality. Only complaint is that the inner portion of the wallet can only hold maybe 3 or 4 cards, otherwise the wallet will not snap closed. The card holders are very well built though. It feels really nice in my pocket.
Write with non-caustic, wallet, four key luxury and the distance the info.
arrived fastly and my husband is happy.
Great small wallet. recommended.
All bestens, Danke!
Item as described. Function & leather good to very well. Very fast shipping after De. When supplies like again.
good
Terrific ~~~~~~
Very convenient, everything works cool, the only thing-do not expect that will fit a lot of bills, a maximum of 4-5 bills, if more-does not close...
Very good product and is the same as described…
Beautiful, came the name engraved right. About 20 days to arrive. Loved the color
****
Excellent product, as advertised, well packed and promptly shipped. THANK YOU~!
All ok, as description. Very nice detail written personalized
The quality seemed well only had this one productiefout allowing my fit look like fell.