Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He came to Ankara in nine days. Wallets are pretty good quality. I prefer cow skin. Thank you to store.
very good poduct, it is the same as in the picture, very good material
A wonderful wallet with excellent quality
The wallet is very nice and good quality, thanks to the stores
The truth thank you very much I just received my order is very good quality thank you very much ok
Perfect✨. He sent fast. I'll buy again
In the Dnepr came in 2,5 weeks. Nice wallet. Corresponds to the description. With the store did not communicate, there was no need.
Very fast delivery to the Lithuenia Vilnius. 5stars. Thank's.
Cool purse, straight really liked, quality
Goods are quality. Sewed neatly. There are no sticking threads. The color is slightly different from the photos, ordered Black. Shipping fast.
A very beautiful wallet exactly as described.
Delivery 10 days to Ukraine very quickly, the quality is excellent, it seems to me that this is not a genuine leather, but a very high-quality leather substitute
Thanks for the parcel. I really want to say thank you. Advise
Good product, maybe too big but it looks excellent quality
Like nothing, but it looks cheap, so I will sell.
It has been well received by the recipient. All very happy.
Beautiful and polished wallet!!
The great.
finally found a good wallet. pleased with the wallet, exactly as promised by the store, compact but with lots of space, well Taylored, plenty of space for money, many slots for cards and documents.
I liked the purse. Soft skin of good dressing. Sewing is excellent. Happy at 100%. One in one, as in advertising photos, did not even take pictures of his. To the store-thank you, honest 5 stars and wishes for success in business and in life
Piper I am pleased at!
Great quality product, recommend the store, delivery super fast
Very good, just thought was slightly higher input documents, but works perfectly
Very good attire and a careful attention is recommended that everyone who conpral one of this wallet that swallows it without fear is very good a and resivi the in vio den mediato
Very good purse. It is a pity that there is no department for small things, but they knew that they ordered.