Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product is as described, decent value for the movement and case material. Packaging is also classy. Shipping was very fast as well.
Cool automatic tourbillon watch , good carbon fiber material , the white color luminous is beautiful and amazing . The watch really can work 72 hours , good movement , this price can buy this quality tourbillon watch is really amazing . The store is honest , very responsible seller told me how to protect and use the watch , never not have the seller do it , recommend , l will buy more model from your store .Thanks .
Excellent workmanship but price drop further in this new round.
This store deserves a gold medal I want thank to the seller my package got lost by post & he did everything to make sure we find it, great customer service, fast shipping & very supportive, the watch is absolutely beautiful great craftsmanship piece of art, real tourbillon & high quality material, watch is very high quality same as Swiss made over priced brands, definitely worth it, going to buy again, Thanks
Exelent quality
Cool
I choose this Haofa tourbillon watch , this watch looks great and luxury . I’ve had it for about one month or so now , and it keeps deadly accurate time , it have great features , like an automatic tourbillon movement , long time power reserve , and a carbon fiber bezel , it is luxury and distinctive material ,let the watch more light . I can say with confidence for my experience with this watch’s predecessor , you can’t find this grade of quality and features in any other watch at this price point .and this store store service and warranty is good and responsible, you can buy with confidence .
Very cool automatic tourbillon mechanical watch , very very cool and luxury , it is best for me . The watch quality really highly , the material is luxury , and the work time is keep accurately . The store have a good service, sent how to use attention things to me , it is helpful . And the shipping is fast , the package is luxury . Very beautiful watch , you worth to buy .
Highly automatic tourbillon watch , this price can buy this material and quality watch is really worth and amazing .The watch from l received all the time keeps good running , the shipping is fast . Just recommend buy in here , thanks .
This is an absolutely beautiful watch. You can both see and feel the quality of it. It is photographed very nicely on the site, but it is even nicer in person. I am blown away by it!
It is a Real TOURBILLON watch , and this movement is automatic , it is amazing. The strap is good and comfortable , The box is luxury ,and the store ship watch before had checked good the watch , have a good service . Now l have used some days , the work is accurately , movement very nice , and the carbon fiber bezel is luxury , it is a great watch and brand .l must be get your store more watches . Best Regards.
Absolutely stunning watch. Layered carbon fiber finishing is shimmering, tourbillon is big and hypnotic. Real skeleton, unlike some wtaches with small tourbillon window. You can see gold-toned gear behind the tourbillon, spring barrels are rotating then watch is winded. Great piece of mechanical art.
watch is stunning great workmanship i love it..
It is a bit overpriced for the product from a unknown watch brand out of China. It is my own fault of not thoroughly checking with the store before buying.