Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Toooop. Was 100 times more rich with this watch lindooooo. Arrived in perfect condition and ultrafast, 11 days of purchase to my home. Was very surprised, loved, will buy all watches this beautiful
Thank you,, came very fast 7, ,8, packing all in order
Delivery to Nazareth 18 days. Everything works.
This nice and excellent finish
Very nice franchemen watch I love a lot and more fast delivery thank you to the store
All as description. Wonder watch.
Думал будут больше.
very good
Hours liked, delivery leaves much to be desired
Thank you I received my watch
I arrive super fast and good condition as the photos work perfectly
I got this product within 15 days in Japan .. First I didn’t knew how to operate this and the store instructed me how to use … highly recommended
arrived early enough in the destination county...but delivery took like forever. product is okay though
Доставка быстрая, 10 дней, упаковка в коробку и пупырку. Коробка доехала отлично, можно брать на подарки. Внутри маленькая рогатая отвёртка и инструкция с русским и английским, часы в пленке. Завелись как обычная механика, в метро тикание не слышно. Если будут шалить и не забуду, то дополню отзыв. Красивые, думаю папе понравится, ещё и отверточка там...
Delivery is very fast 10 days. The clock is fine. In the kit there is a screwdriver that would adjust the strap and there are notches for reducing the bracelet. I fell in love with them. It's clear. Although it was written that they were male, but I ordered them for myself. I really like how they sit
Excellent transport 23 days
A fat, no lump! The end
The watch is excellent, look kosher...!!! They are worth this money ....! Quality for this money is super ....!!!! I recommend ....!!!!
The watch is beautiful, solid on the hand, I recommend Delivery from Russia instant
The store is a very good watch mechanism works without complaints if some shortcomings there is a store decides and compensates
The goods even liked more when received, just everything is super, I do not know how much will last, today 19.11.21G, I'll write in a month, or a couple, I will not forget how they work, one factory is about enough for 12 hours well, plus minus, for mechanics it is is for such money, you definitely do not buy such a product in your city, it looks very Expensive, and salidod, if they fail to write before. the store is handsome, thank you
For hours I am very pleased. Match the photo. Packing is super. Many thanks to the store for the fast delivery. As they will not be worn, I would like that the color does not change the metal. If the problem with vision, the arrows merge with the dial. No problem for me. Good luck to the seller, everything is super.
Thanks for all. Already received the order. Thanks for all.
The goods are excellent, delivery to Postamat in 2 weeks. Set the time, started, I enjoy the ticking of mechanics
La montre à l'air de qualité a voir dans le temps.Elle est livré dans une boîte.