Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great small watch, lume is a bit better than average Pagani. bracelet is noisy, i replaced it to nato, now is better. will try on leather later.
Very nice watch, I love the 36mm Tiffany blue watch, this is one of the most beautiful watches in my opinion, highly recommend! ! ! ! Logistics is very fast
Just opened the box, first impressions the watch quality is excellent for Pagani.
It’s beautiful! Love the size
great piece, very good quality. reviews online dating this is a good watch are very accurate.
Quick shipping. Watch is very nice. I have 400 dollar watches that can't match this.
Pro: I'm really happy with the value of this watch. The dial and case are detailed and well made with no imperfections. It wears and feels like a seiko 5 but for only a fraction of the price. The bracelet clasp feels good on the wrist and screw adjustment on the links makes it easy to resize. Con: The steel bracelet has imperfections (some marks) on the bottom end link. The brushing is rough and not as fine as a seiko 5 equivalent. Overall: I'm impressed with the value of this pagani design, the issues with bracelet quality seems to be a common issue among aliexpress watches but bracelets can be replaced as long as the case and movement are fine.
The shipment of said watch came relatively fast and looks great on my wife's wrist. The overall quality and finish of this Pagani Design offers great value for the money.
Gorgeous little gem. Well done, Pagani Design. I changed the bracelet for the enclosed Zulu strap which gives the watch a more sporty touch. Dial is fully lumed and glows like a torch when fully charged. Overall an excellent piece if you like classic sized watches. Fast shipping also. I can definitely recommend the store. This won’t be my last PD.
Watch very beautiful and well done!!!
Really nice watch. Happy to report 36mm doesn't wear too small on my average wrist. Very poppy blue, more of a turquoise than Tiffany blue but I like it. Bracelet is nicely finished and I'm glad they used their newer clasp with double pushers. Lume seems a little better than the average Pagani, although not perfect. Elegant little watch that you can easily dress up or dress down.
Great watch for the price, no problems at all
Perfeitooo
Exceeded my expectations! Awesome watch and turquoise blue is beautiful. Highly recommended.
really Nice looking watch. the White dial is really good in combination with the flat Sapphire glass. the watch is of really good quality. unfortunately the strapp is bad. it's way to polished and there is much play. but this watch fits better on almost every strap. 5 stars if te watch bracelet was good. strange the bracelet where I strong point of pagani design. hopefully they will change this.