Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
appears good quality .. beautiful watch... after one week, no derivation of time...
Fast shipment and delivery. Watch is as described.
it's a very beautiful watch like describe i recommend
The watch is beautiful in person. Everything lines up perfectly. I put the watch on a Nato strap. I opened it and verified that it has the NH35 movement. I would definitely recommend.
Excellent watch, very good quality
Received watch in excellent condition and alignment..the date window is too small to be useful .
Fast shipping. Package very well packaged. Arrived quickly. Complies with the description. Very nice watch. I opted for a NH35 movement, my first. Remains to be seen in use.
Beautiful finish of the watch
Noctilucent will get one sauna impeccably!
Keeping in mind the caustic non Okey
Excellent. Omega costs 100 times more expensive only the meaning of zero. It's worth it inside. I don't think they're stupid.
Beautiful, perfect, precisissimo. Arrived on schedule. Reading is not more counterstained's. A small price to pay that does not take away the pleasure to bring wrist watch a historian who faithfully reproduces l'estitica one time.
I really love the watch everything the dial the color the leather is Little bit stuff but Nothing to complain
very nice watch
Very beautiful watch. Good quality. Super fast delivery.
Thank you! Very, very, very cool watches! Quality at altitude. I'm delighted!!! I recommend all this product and store! I would put 10 stars if it were :)))
The watch is pretty much exactly as advertised. The coffee coloured dial and gold case look great! Even the strap is pretty good. The quality seems good. Would buy again.
what a beautful watch..this trader is really helpful..the best really.thank you
Good quality!!
The clock got, everything is fine!
Thank you store. Everything is fine, promptly, I recommend.
Beautiful watch. Opened it up and found Seiko movement as advertised! Love it love it LOVE IT!
I am very surprised with the quality of construction and the materials of the watch, it is very nice and I arrive quickly, 10 days to be exact, it's just amazing what Aliexpress has achieved in your shipping chain. I highly recommend it. It's all there is to see how his Miyota calibre works and how materials age.
Excellent watch simply beautiful, very good materials
love the dial and the bezel. Lume is very bright but has some inconsistencies around the dial. the bracelet I'm a little disappointed with. The screws are very tight to screw back in with the supplied tool, that doesn't fit the screws. They also have shallow or no head inserts, so one of the links can't even be removed. so I'll have to take it somewhere to get fixed. So until then I'll be wearing on a blue Marine Nationale. could also benifits from some anti-reflective coating.