Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, as I expected, satisfactory.
Arrived super fast, am very satisfied with the watch, simple operating system move, very cool
The watch apparently only looking maize or less, is simply sensational, high quality strong colors on screen and etc
Delivery was faster than I expected. Impeccable quality of watch. Buy without fear.
Product arrived super fast, all right. Very good and beautiful watch
Shipping was very fast, 12 days, impressed, the store sent also! The watch, it is kinda buggy, am used with iPhone, and it can not access to some options, and some functions not work as they should, so the Note 4, I also can't update it, only error when trying to update. But the price it is meeting and for what I wanted.
Watch excellent quality absurd value we pay!
fast delivered very good packing very good smart watch and its features recomended I have ordered 03 watches, 01 recieve and now waiting of my another 02 watches...
Delivery about a month, corresponds to the description, quality assembly, later I will add a review
Good product, packaging arrived intact, but the application of fit leaves much to be desired, and the monitor not work right, otherwise worth the price.
Arrived very well packed within its Caxinha the watch is very well finished was impressed with the quality of material, very beautiful Ta congratulations brand colmi, then back to talk but still TA test.
The first one bought his son, these took the sister of the spouse and still go third, if the spouse does not pick up then I will, the clock is displayed with a telegram gram in short, the child of 11 years figured out the first time.
Arrived all OK without damaging the boxes recommend the store to mention that sent very fast.
I am really enjoying the product. Use it everyday, since when is already going to the ninth day of battery. Shame that cannot go in hot water, is Blz.
Great product these photos are P8 mix
Has much to talk brand colmi always, top quality!
Product received and checked. Congratulations to store official colmi by the quality of their products.
The watch is very beautiful received already a week and the battery is not over yet. The operating system is very good and the app TBM is very well done.
Got everything right Thank God
It looks that is of superb quality, came before the date that said that would Thanks to the store
The watch is very beautiful, the screen is good quality, good visibility, very sharp and much better than other colmi had already purchased.
Once purchase completed successfully! Recommend to everyone! Thank the store and the store!
Arrived in perfect condition, within 22 days, on average, tested all functions and answering all in as.
Very top loved the finish product.
The battery is very bad with tests I made it lasts only 1 day leaves all off it will more about 3 days did not dare to test the water resistance.