Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent clock and call you can also listen to the radio at work without taking out the phone. all you need to eat, took for 1600. fast delivery.
Smart watch only received, scanned QR code, installed the application, went into settings and set everything up. Later I will write another review. Delivery mega fast.
Watch great quality, fluid system, great battery, quality, really a premium watch. Am testing and if there is some novelty back here to give feedback. Anyone doubts regarding quality, dont worry, can buy without fear!
The first one bought his son, these took the sister of the spouse and still go third, if the spouse does not pick up then I will, the clock is displayed with a telegram gram in short, the child of 11 years figured out the first time.
I am really enjoying the product. Use it everyday, since when is already going to the ninth day of battery. Shame that cannot go in hot water, is Blz.
Got everything right Thank God
The battery is very bad with tests I made it lasts only 1 day leaves all off it will more about 3 days did not dare to test the water resistance.
Perfect highly recommend those reliable find a watch without knowing this can buy without scare have two and'm very satisfied with my
Very satisfied by store's attention; by AliExpress and the great product.
Great watch, working very well, using the 3 days with 80% battery. Manual in Portuguese, and still won toast!!!! Thank you!
Very good, arrived very fast.
Well packed. The way I asked. Easy handle… The D R and I! Thank you whim. @ colmioficial
Very fast, arrived in 20 days in SP, excellent workmanship, very good fluidity, Recomendadissimo, and certainly other.
Perfect condition, only need better a little in packaging, but otherwise, is very top, note 9.9
Beautifully finished product, fast synchronization system with the cell. Meets with the ad.
Product received within the deadline is well packed satisfied recommend the store the smartwacht comes sealed
Instructions for Russian No. Factory charge 60%. Downloaded the DA fit app. Pressure, pulse, measure. notifications come. For the budget model is OK.
Smartwatch colmi p28 plus without comment is just fantastic and super recommend send super fast
I thought I 'd be in Watsap with him. Turns out it's for sports.
Watch came well packed, apparently all OK! Very beautiful watch, recommend.
This is freebie I won in Ali!!! And I cannot wait to explore it. Came in perfect condition and was shipped very fast!!!
Best store!!! 10/10 sent the watch instantly. From Hong Kong to Anapa in 9 days. The quality of the watch is super. Metal case, fast, not buggy. I'm happy with the purchase. Thank you!!!
Good product, syncing with the app is very good, varied colors and masks, the fluid system. Excellent purchase.
Shipping was very fast, 12 days, impressed, the store sent also! The watch, it is kinda buggy, am used with iPhone, and it can not access to some options, and some functions not work as they should, so the Note 4, I also can't update it, only error when trying to update. But the price it is meeting and for what I wanted.