Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved! Used once, but functions are working.
Watch very good, cost-effective. Function meet and make link does not work on iPhone. Not taxed!
Very good watch, cost-effective,. Beautiful, great construction. Buy again, blietooth connection stable, link, what I like most is that I get messages WhatsApp in smartwatch, like the product!!! I recommend.
Delivery was faster than I expected. Impeccable quality of watch. Buy without fear.
Once purchase completed successfully! Recommend to everyone! Thank the store and the store!
Arrived in perfect condition, within 22 days, on average, tested all functions and answering all in as.
Great quality as always not opened already know more 13 smartwatch buy brand colmi I recommend to everyone who want to buy
Is very beautiful and elegant looks very modern and Primio, more sadly disappointed me settings, ..
Excellent watch, everything works very well, measurement heart is very precise. Arrived at a time. Recommend the product and the store.
Too Beautiful, brand colmi is top too spectacular
The watch apparently only looking maize or less, is simply sensational, high quality strong colors on screen and etc
The watch is very beautiful, the screen is good quality, good visibility, very sharp and much better than other colmi had already purchased.
Very top loved the finish product.
Arrived fast, and not paid postal order, well packed!
Found the watch beautiful and light, we will see if is water resistant, or will delete if wet, I got a colmi P8 2 years never gave problem.
Arrived super fast, am very satisfied with the watch, simple operating system move, very cool
Arrived very well packed within its Caxinha the watch is very well finished was impressed with the quality of material, very beautiful Ta congratulations brand colmi, then back to talk but still TA test.
Like the product but unfortunately took a while to get in Ceará
I bought this watch because of the ability to the answer call.Nonsense of the other features.Example 3-4 photos.
Beautiful, as I expected, satisfactory.
fast delivered very good packing very good smart watch and its features recomended I have ordered 03 watches, 01 recieve and now waiting of my another 02 watches...
Very good for your price range, recommend to all the store and the product
Is the third purchase I do, delivery is fast and well packed. Delivered to customers, hope everything is perfect. Only the toast that sent it is a shame, what to do with this business Red horrible.
Delivery to Mytischi took 15 days via mail. Packing package with pourers. In branded packaging. Everything is intact. Options are all working. Charging lasts two weeks. Silicone strap is not convenient, you need to change. Thank you to the store for the goods.
Great product these photos are P8 mix