Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived all OK without damaging the boxes recommend the store to mention that sent very fast.
I am really enjoying the product. Use it everyday, since when is already going to the ninth day of battery. Shame that cannot go in hot water, is Blz.
Great product these photos are P8 mix
Has much to talk brand colmi always, top quality!
Product received and checked. Congratulations to store official colmi by the quality of their products.
The watch is very beautiful received already a week and the battery is not over yet. The operating system is very good and the app TBM is very well done.
Got everything right Thank God
It looks that is of superb quality, came before the date that said that would Thanks to the store
The watch is very beautiful, the screen is good quality, good visibility, very sharp and much better than other colmi had already purchased.
Once purchase completed successfully! Recommend to everyone! Thank the store and the store!
Arrived in perfect condition, within 22 days, on average, tested all functions and answering all in as.
Very top loved the finish product.
The battery is very bad with tests I made it lasts only 1 day leaves all off it will more about 3 days did not dare to test the water resistance.
Perfect highly recommend those reliable find a watch without knowing this can buy without scare have two and'm very satisfied with my
Like the product but unfortunately took a while to get in Ceará
Very satisfied by store's attention; by AliExpress and the great product.
Order arrived with a good time, very beautiful watch, arrived with good time, box arrived in good condition. Recommend!!!
The colmi has the best smartwatch input.
Great watch, working very well, using the 3 days with 80% battery. Manual in Portuguese, and still won toast!!!! Thank you!
Looks bought two gold and black, so far not regretted, very satisfied with the finish, all functions tested working connect with Android and iOS very well, not only did exercises to test, but found very good so far, arrived with 70% battery charged, And HJ after two days yet 28% battery, so believe that pass the "up to 5 days cargo" Yes, test the water resistance and not damaged (am hairdressing and washed several hairs along the day without worry about wet)
Excellent smartwatch, well end up battery good and excellent functions.
Great quality as always not opened already know more 13 smartwatch buy brand colmi I recommend to everyone who want to buy
Arrived very quickly is very beautiful recommend.
Very good, arrived very fast.