Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good watch, bright screen. About Medical measurements-not very accurately, as well as on all others. For $46 you can take.
I like it, it is useful, functional, its appearance is good, it feels heavy and it has an AMOLED screen. I liked it so much that I will order one for my husband. Buy without fear! Doesn't disappoint.
Super recommend My wife loved Now it's my turn, I'll have the RT3 top TBM
Real top, with the magnetic bracelet is very good because I had problems with watches with normal bracelets because it was loose or too tight and with this you can get regular as you want, and on the watch N has OQ claim very good the system is quite smooth with various options, Outside the Q Da app to set up various things on it.
I really enjoyed it, first day with him. Arrived very fast, 8 calendar days, there is shopping in ML that takes longer. About the product is beautiful, the screen is top, and the battery seems to be good.
Exactly as described, I am satisfied with the acquisition. I recommend the product and also the store.
Arrived in Bahia in 10 days, in perfect condition. The box crumpled a little, but clearly on account of the post office. Came charged, I'm using Direct has two days, and the battery is still in 92%. Very sensitive to touch, I thought it was great for what is proposed. For those with a wide wrist, like me, you can trust that the magnetic bracelet fits and there is still a little left. Very satisfied!
Fast shipping. Bracelet with differentiated and very comfortable fastening system. Second day of use, arrived with cargo 93% and still has 78% using synchronized with smartphone 9 all the time and monitoring sleep at night. Very good cost benefit. I am satisfied with the purchase.
Very light, comfortable, easy to wear, magnetic bracelet is surprisingly firm, good quality material very beautiful finish! I loved it! The functions are very good, the wathfaces are great also the best is the Nintendo Switch, power saving function and everything else, I am quite enjoying it!
Perfect watch!!!! I loved too much❤️ There is a comparison of my old watch that was an Amazfit BIP U pro with this new watch, the screen of this new one is much bigger than the only Amazfit.
I made the purchase on January 14, 2023 it came today on January 24 before the estimated time although I came from the other side of the world the box arrived without any duster
Bought a try, for a gift for a girl... To find out what this kind of watch is. Operating experience only mechanical and battery-powered. The first impressions please both the eye outside and the picture on the dial. Looks good quality. For several days they did not blunt at all, it will be seen further. Registration on the phone did not work, changed the country to China and only the post office, everything immediately helped. I ordered 28.11 delivered 30.12, the store sent it in a couple of days, left China in 7 days, the rest thanks to our mail. Bought for 2721 rubles... I recommend it definitely for acquaintance, need this or not. P. S. order extra different straps at once, this magnetic No No will fly. P. S. in a couple of weeks flew 3 times, fell to the floor from a magnetic strap, all the norms without damage...
Great watch, came exactly the same description. Arrived before the deadline, I am super satisfied. Recommend!
Product very well packed, arrived in the promised time, great quality!! Liked too
Too Beautiful this smartwatch I 've been using for a few days now and I'm loving it
Watch and top but came with the wrong bracelet that made me upset ....
I loved my purchase, it was very worthwhile, I researched a lot before buying and I do not regret it. The smart is just perfect. And really only by buying here if you have the security that you will receive the product. Arrived 10 days before the scheduled date.
The product surprised me, it is fast and intuitive. Translation, navigation by the app and options can improve. Still in testing phase
High-quality fitness watch, screen, materials, smooth picture display, waterproof, but the messages are set and the smartphone does not go away after reading on the watch, the dials are few and no new, the vibration is good, but not strong, there is player control, but you need to run the application separately, you cannot respond to messages with blanks, You cannot answer the call from the clock, only cancel, in general, a beautiful toy, for me it turned out to be useless. The store was cheated or stupid, sent without additional packaging, only a box of watches. The post office of Russia was lucky without damage, only the box was crushed
I am in love with the watch I bought for gift soon buy another one for my use, it is perfect bracelet material is great have quality can buy.
Having won 16 breast and arrived 9 days (For 2 Tizhnya, she was an official). not matched, just in boxes without a navel. Yak is simply a zim'yatian land, and everything is good for the day. bedeviled yak Dali, Poki are all pratsyu yak treba. The alarm clock is weak and 3 hours, and Потім нагадування. виглядають not cheap, and ціна on 1000 USD дешевше ніж in stores вийшла. після in yak Amazfit gts2 for 5к накрились one ранком,мої сподівання від цих -аби робили і тримали charge)
Great quality product just did not come with the magnetic bracelet do not know why but and top and TBM sees difficulty to install the software but then see a rewier and got it
Amazing watch, Best Buy. Arrived before the deadline, very fast.
Perfect product... arrived in 14 working days very fast. everything is in perfect condition New zeroed and still original brand.
Very good original product Attend to all needs I recommend too much