Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just received the watch, I'm from Brazil, it arrived 7 days before the deadline. The watch is simply beautiful. Very top indeed.
Loving it so far. Came well packagers and fully functional.
Absolutely stunning watch, really, really excellent quality and quite fast delivery to the UK. If you are thinking about getting one of these, just do it, you won't regret it.
A beautiful item. lovely quality.
Very nice
Very beautiful elegant watch! Good workmanship
Very good product as the description, arrived in 11 days so far works well already I have 7 days with it. Impeccable attention and the watch is beautiful check the images I recommend it quite
Very well done recommended
Very good
Great watch good quality control well finished very happy with purchase will use again ,many thanks.
Too much top watch, I recommend it to everyone
The watch is beautiful. And fairly well and solidly made. Unfortunately two days into wearing the watch, the bezel came off completely. It just popped off. I am regluing it but it should have never happened in the first place. Other than that it is a very nice watch for the money spent for sure. And the shipping was way faster being that it is shipping from the US.
a little imbalance flat surface on the lens and the white round at the edges quite annoying to me
Nice watch and im happy with it, good store.
I love this watch, but since it’s supposed to be a tribute watch, please get rid of the date window.
I haven’t tried to size the watch yet, and have only taken it out of the box once to set it, but so far so good. I would have preferred if the date window had a black background and white numbers, so it would better blend into the watch face.
Great watch arrived early very happy thanks to all
Gorgeous watch. Looks very expensive. It took a while to figure out how to open the clasp on the strap. I will definitely buy more watches from this site.
Fantastic watch, Everything working perfectly, no issues. Great deal and super fast delivery in only 5 days with Au domiciled stock. ( I expected to wait 4 to 8 weeks for delivery from China. Very Happy)
Great watch and excellent quality.Excellent service and delivery time. 10days from ordering to delivery in the UK. First time user if ali express and already ordered more items.
Impressive, I saw many reviews and in truth, tremendous quality for the price. If they just polished the inner edges of the bracelet a little better, it would feel 10 or more times the actual value. Amazing.
beautiful . very well finished. micro adjust works well, very fine fit. where's well on small wrists.
beautiful watch. 3 week delivery to Canada. thanks!
I recommend this store to everyone. They responded to my communications almost immediately. The item arrived very quickly and was better than the description. Satisfaction guaranteed. 5+ STARS!!!
Excelente