Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nicely finished and robustly watch.... Super fast delivery
Backlight at night would be useful... Everything else is super! And look chic and made richly! I work perfectly! I haven't checked the water yet, but the passport writes up to 5 meters of pressure, and not up to 30 meters as on advertising... Satisfied with everything shorter.
very fast delivery, good product for that price!
Looks great, this mate paint on the side is just great. Fast delivery to Bulgaria! Recommended it!
Very nice product, arrived on time thank you
very good and delivery was very fast
This watch is just perfect, it has nothing to collapse, flawless finish, spectacular model, exactly as not description, leather strap, beautiful, loved
Product arrived as combined and working perfectly
Excellent product quality!!!
Nice. Same as in the photo. The store is reliable. The packaging is nice.
Very good and elegant
Beautiful watch. Very good store recommend
Made of very high quality materials, really beautiful and demanding work. It can also be felt from its weight that it is made of quality materials. Quite accurate fits, precise button operation, the strap is sufficiently thick and nicely finished leather. Everything else will be revealed with time (how strong are the strap fastening pins, how durable are the strap hiders, will the paint wear off the watch, etc.).
Very striking watch, excellent value for money. Very well packaged and very fast shipping. Totally recommended.
so Awesome, one of the best products by curren. so much recommended... delivered fast... the details are significants...
Very good quality watch and extremely fast shipping.
As per description. Fully functional.
As the description! Superb watch! Received in one week
Delivery about a month, the product is true.
Beautiful, a little detail on the strap but nothing serious
Very good store, I recommended him to my friends and my costumer. The watch is South Africa now
The year-old garny and stylish for his wallet. On my hand to walk, ale for the itchy will be wild. The Georgian department of the city. Zaggny vidmno. I will write for 2-3 hours of accuracy. All the dial of the button.
Cool Watch. Big enough, not very heavy. Looks stylish
I received the regular package packing, I did not order box. The article is undoubtedly great, it exceeded my expectations. Looks very good quality, pleasant textures and good construction.
Excellent watch, arrived very fast, very beautiful, sure I will buy another one, store note 1000.