Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great!!! my second purchase, Thank you so much
The product corresponds to the description. to Minsk 1 month and 15 days.
Excellent Portman. My husband is happy. I'm delighted. The quality is super, the price is generally high. Lots of offices. Delivery was long, it was written that somewhere on the mail. Packed was good.
joli porte monnaie
Lovely wallet and genuine leather as well. My husband is impressed and loves it ❤. Fast shipping, a little over 2 weeks to Norway
Excellent.
The product looks great. Everything is glued and sewn.
Excellent product I recommend to store
Very nice quality & super fast shipping
To Polish shipment dotarła in 2 weeks, delivered by courier. Wallet male well made. Recommend store!!!
Goods yakysniy without defect. Colir Brown dark. Reviews and delivery of the shower. I recommend the goods to the store!
The product was accurate. However, hard to know how much is good relation for skin.
The wallet came to the office very quickly. The product fully corresponds to the description. I recommend the store, I put 5 Stars!)
Overall very satisfied with the wallet and the shipment was really fast.
Even the history is slightly small price and quality corresponds
Priyshov to Ukraine for 3 types of hamanets to be visited by photographers. She is an unpretentious smell, poisonous for 3 days, not znik, Ale I think all is an hour and an hour of this smell of znikna. Product and store I recommend definitely.
Delivery about a month, in Ukraine meest Express. Looks like skin, sewn norms. Minus this exposes any Buckle, because of this it is always revealed.
Everything is super behind all the Groshi gamanets good do not know the truth yak booth worn, a piece of shkiri put ale then FAK, I recommend that I
Nice Job.....I am satisfied.... Thanks store
Product is neat.
Nice wallet, happy shopping!
boa
Well packed. It has a very soft touch and many pockets.
It's the second wallet I buy, after 3 years. It's just like the old one. I'm very happy
High quality product. Recommended!