Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Excellent!
A very nice and heavy watch. Very good finishes and looks pretty. It came very fast and very well packaged. It comes with its well-presented and instructive box in English.
ساعة رائعة..
Very good, I recommended, very quick send.
The clock is just a bomb! Thank you store!
This watch is very good quality. It looks so expensive and feels the same way. Excellent craftsmanship with a great finish. Anybody that has seen this watch has been very impressed. The watch arrived in perfect condition in a well insulated package. Great product, excellent price with outstanding service and tracking. Thank you from a very happy customer!
1000% Perfect thank you❤
Thanks for the watch. Excellent huge and chic. It reached Uzbekistan in 30 days. Satisfied with the goods
Amazing watch!! Wonderful!! It's worth every weight I pay. Shipping very fast.
Excellent watches are very beautiful and heavy and large. So far, everything works. Later I'll add a week so in two three
Excellent.
Watch class and delivery is super fast.
Very nice
Product description almost exactly. Design top ~!! Watch the somewhat heavier
This is the second Aurora Tank II that I purchased. Like the first one it is just as advertised. It gets looks and compliments from others. Shipping to Canada was OK... It took a while as it gets shipped from China, then to Singapore.
Chic watches. Came very well packed In branded leather box
Everything looks rich.
Clock fire
Wonderful watches, very stylish, with a box made and decorated for storing watches.
I can not say anything bad, the watch is just fire
Really nice looking watch, it is reassuringly heavy. Very happy
on time
It's a somewhat heavy but good quality watch-it's ideal for use at night and has good details-it's a great watch and that doesn't refuse
I loved it! Only it comes with the year 2032 and not how to put it in which we are!