Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
GOOD
Wonderful! Keep up the good quality, testing, and speedy delivery!
Well received very quickly. I'm already using it. Good quality. Thank you very much
very good
Accurate very high level
Beautiful wallet, I find it very practical, I really enjoyed the dedication printed above, arrived the advance. Thank you
Good quality. Excellent finish
package arrived in good condition. Everything works as it suposed to. The credit card holder looks good.
Good item. Works well.
Great size, easy to use, lots of space for cards, cash etc
I got here real quick and I love the product
Seems well made. Only problem is that when you use the bank ote slot and card slots in leather part the wallet closes difficulty and puts a lot of strain on the security button, meaning it may tear after a while.
It's like the description. Light, quite roomy
I'll say if you have what you get without thinking. Arrived in 10 days. Fast shipping
I had ordered one of these for me. My husband saw it and said that he wanted one too. So this is my second purchase. It is a nice quality product at a fraction of the cost in the shops. Delivery on both occasions was fast when compared to other items purchased from other vendors at the same time. This is an excellent vendor with a very good product. The price is very good and delivery is reliable. Thankyou DIENQI store.
Excellent product. Same as description Fast shipping
An excellent wallet with two card stores while the skin is light but it is elegant and practical, I recommend it compared to its price.
Was well packaged and shipped quickly with 14 days I had him home. Exactly as shown in the description also neatly with my name on it.
very good
Very long, but the goods were satisfied
Thank you to the store, the order came without damage, the quality is good, the seams are all even!
i absolutely love it. better get yours now!!!
good
Great quality , i love it
Excellent product, as advertised, well packed and promptly shipped. THANK YOU! Very happy.