Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is Ok, but the magnets fell off on the second day. i needed to guled them again with stronger glue.
Well designed compartmentalized wallet is all good business. It is easy to select any needed card and, it has a coin zipper purse too! Bravo, good job!
Size too compact and Pakistan computerized Id card and driving license adjust and bank card also adjustable in it total six card in it satisfied
The wallet is quite compact and has a small pocket makes it have some details to appreciate
To me that like small wallet excellent.
High Quality Leather wallet that improves on the named brand design. For the price, you can't beat it. Pros: High quality leather that will wear well No flimsily money flap - All leather flaps + Money pouch Card Holder feels very sturdy Cons: Big - Not a truly slim wallet Magnets are glued down and they have already started to fall off Improvements that need to be made: I bought this card holder for the magnet functionality to stay closed. However, magnets should be imbedded into the card holder for a clean flush profile Coin pouch should be optional as it adds a lot of additional bulk. Removing it would make it a truly Slim wallet
Fast geleverden very beautiful.
Very good wallet.
The product was broken, but the restore refunded the wallet immediately. So I'd recommend this reseller.
Seems good very little room for coins, it's the only bad thing
The purse is excellent, small, comfortable, really liked
The item is the same as described, a genuine leather and high quality-material used for fabrication…
Very Fast Delivery. Thanks
It is beautiful, good quality and very nice engraving
Fast shipping and well packed. Excellent product!
All is well. The goods are satisfied. The only thing, if the magnets would be stronger, it would be just fine ....
Veoma Dobar novčanik, veoma same zadovoljan SA novčanikom. Veoma funkcionalan, izrada me se principle čini good. For svaku preporuku. Dostava brza
Nice
just as described, pretty good quality for the price
Wallet beautiful material looks tough like. Recommend.
Great wallet, excellent workmanship and apparently is genuine leather.
Fast delivery, good price!
Really liked, exceeded my expectations
Just like described by store. Rugged and seemingly durable material. Was well packaged and arrived on schedule! For ever, extremely satisfied with purchase!
nice item