Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well,wallet is very good,but a little bit too small for all my stuff.If you dont have ton of cards,take it for sure.
Item as description. Arrived on schedule
quality very good and shipment at the time but print quality not as expected. I thought that will be more shiny or white color as pictures in the store page.
Chegou e está funcionando normalmente.
I requested two etchings one on the front and one on the metal side, and they did both perfectly. I was admittingly a little worried, since I didn't see anything restricting two, but everything was in order. Shipping was faster than expected. I was pleasantly surprised.
Package well arrived defective and damaged zipper does not go to inside patch
Perfect, just as described, works and the magnets holding the flap are quite strong
Arrived faster than expected. Wallet, top quality, recommend quite
Great, arrived in 10 days
Product as described. Is the 4th wallet buy them. All purchases were great. Got it right, including recording. Nothing to complain. Just a note that with coin and zipper is a little thicker than the other model. Bought 12/02/2022, came to Brazil in 18/02/2022 and received on 03/03/2022. No fees.
Very good, and fast
Good product
Oh, great. The wallet is as described and the perfect letters. Delighted with my purchase, my husband liked it very much and super fast shipping.
The best order ever
Interesting wallet, compared to my old (usual) about 40% smaller in size. Of the minuses, I can note the uncomfortable storage of paper bills (I have to fold them twice in half because of the size of the small size of the department under them). If a wallet is needed only for cards, then this is probably one of the best options. P. S. The goods came very quickly. But, unfortunately, there was a marriage in the form of a small dent on one of the front sides of the purse, but it is visible only on the light and does not look much. In general, the purchase is satisfied!