Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is the third purchase I do, delivery is fast and well packed. Delivered to customers, hope everything is perfect. Only the toast that sent it is a shame, what to do with this business Red horrible.
Excellent watch, everything works very well, measurement heart is very precise. Arrived at a time. Recommend the product and the store.
Delivery to Mytischi took 15 days via mail. Packing package with pourers. In branded packaging. Everything is intact. Options are all working. Charging lasts two weeks. Silicone strap is not convenient, you need to change. Thank you to the store for the goods.
Found the watch beautiful and light, we will see if is water resistant, or will delete if wet, I got a colmi P8 2 years never gave problem.
Chasi arrived at 68% recharges. 3 The Phone ended without problems. All description of the functions of pratyut.
Instructions for Russian No. Factory charge 60%. Downloaded the DA fit app. Pressure, pulse, measure. notifications come. For the budget model is OK.
Smartwatch colmi p28 plus without comment is just fantastic and super recommend send super fast
Excellent product, very beautiful, very fast resale
Too Beautiful, brand colmi is top too spectacular
I thought I 'd be in Watsap with him. Turns out it's for sports.
Watch came well packed, apparently all OK! Very beautiful watch, recommend.
Smart watch only received, scanned QR code, installed the application, went into settings and set everything up. Later I will write another review. Delivery mega fast.
I bought this watch because of the ability to the answer call.Nonsense of the other features.Example 3-4 photos.
Great. Took three. The black and two silver. Very good, beautiful and elegant. Worth Djailson, Guarujá SP
Loved! Used once, but functions are working.
Watch very good, cost-effective. Function meet and make link does not work on iPhone. Not taxed!
Watch great quality, fluid system, great battery, quality, really a premium watch. Am testing and if there is some novelty back here to give feedback. Anyone doubts regarding quality, dont worry, can buy without fear!
The watch is perfect every function works wonderfully. I had no problem connecting it to the app. The instructions were very clear and accurate. Will order again. Thank you.
Product arrived within the deadline set to my country Peru, urban Express mail is crap, much delayed. The product is just like the picture, my wife is happy with the gift, I recommend to the tie da and I recommend the store. Thank you salesman.
This is freebie I won in Ali!!! And I cannot wait to explore it. Came in perfect condition and was shipped very fast!!!
This watch surprised me more, it is extremely beautiful and fully polished, his screen the amount paid super worth it, paid 127 with 5 bracelets and as a chance to be taxed in watch is almost nil, worth more, It is simple and I loved settings, the app used is the fit, good move, buy you guys will love guys, more perfect, the battery lasts quite TBM and am evaluating more to talk more later goodbye and arrived in 10 days, Very fast for Piauí!!!
It came faster than normal and everything came in good condition, in what I 've tried it works very well
Best store!!! 10/10 sent the watch instantly. From Hong Kong to Anapa in 9 days. The quality of the watch is super. Metal case, fast, not buggy. I'm happy with the purchase. Thank you!!!
Very good watch, cost-effective,. Beautiful, great construction. Buy again, blietooth connection stable, link, what I like most is that I get messages WhatsApp in smartwatch, like the product!!! I recommend.
Good product, syncing with the app is very good, varied colors and masks, the fluid system. Excellent purchase.